Terms & Conditions

Terms & Conditions

Last Updated: February 17, 2026

These Terms & Conditions (“Terms”) govern your use of the website, services, and communications provided by Dixie Road Animal Hospital (“we”, “our”, “us”). By accessing our website, submitting a form, scheduling an appointment, or communicating with us, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years of age and legally capable of entering a binding agreement to use this website and our services.

2. Use of Services

You agree to use our website and services only for lawful purposes and in a manner that does not interfere with the normal operation, security, or accessibility of the website or our business operations.

3. Appointment & Communication Consent

When you provide your contact information through our website, forms, or in person, you consent to being contacted regarding your veterinary services, including appointment scheduling, reminders, and customer care.

Consent to receive communications is voluntary and not required to obtain services.

4. SMS/Text Messaging Terms (A2P Compliance)

By providing your mobile number and opting in, you agree to receive conversational and informational text messages from Dixie Road Animal Hospital related to:

• Appointment confirmations
• Appointment reminders
• Follow-ups regarding care
• Customer service communications

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

You may also contact us at 905-632-2211 for support.

Consent to receive text messages is not a condition of purchase or treatment.

We will not send promotional or marketing text messages unless separately consented to.

5. Mobile Information & Data Use

Mobile numbers and opt-in data will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
Your information is used solely to provide veterinary services and related communications.

6. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

7. Accuracy of Information

You are responsible for providing accurate contact information. We are not responsible for messages sent to an incorrect number provided by you.

8. Privacy

All personal data is handled according to our Privacy Policy. By using our services, you agree to our collection and use of information as described there.

9. Intellectual Property

All website content including text, graphics, logos, and materials belong to Dixie Road Animal Hospital and may not be copied, reproduced, or distributed without written permission.

10. Prohibited Activities

You agree not to:

• Violate any law or regulation
• Attempt unauthorized system access
• Disrupt website functionality
• Send spam or malicious content through our systems

11. Disclaimer of Warranties

Services and website content are provided “as is” without guarantees of uninterrupted or error-free operation.

12. Limitation of Liability

To the fullest extent permitted by law, Dixie Road Animal Hospital is not liable for damages arising from use of our website, services, or communications.

13. Indemnification

You agree to indemnify and hold harmless Dixie Road Animal Hospital from claims resulting from misuse of the website or violation of these Terms.

14. Changes to Terms

We may update these Terms at any time. Continued use of services after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada.

16. Contact Information

Dixie Road Animal Hospital
10078 Dixie Road
Brampton, ON L6R 0B1
Phone: 905-632-2211
Email: michelle.l@vetburlingtonon.com