Privacy Policy

Privacy Policy

Last Updated: February 17, 2026

Dixie Road Animal Hospital (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you use our website, forms, and services.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Name
• Phone number
• Email address
• Pet information
• Appointment details
• Messages you send to us
• Website usage data (cookies and analytics)

We only collect information necessary to provide veterinary services and customer support.

2. How We Use Your Information

Your information may be used to:

• Schedule and confirm appointments
• Send reminders and follow-ups
• Respond to inquiries and provide customer support
• Provide veterinary care services
• Improve our services and website experience
• Maintain medical and service records
• Send service-related communications

We do not use your personal information for unsolicited marketing without separate consent.

3. SMS/Text Messaging Privacy (A2P Compliance)

If you opt-in to receive text messages, you agree to receive conversational and informational SMS communications from Dixie Road Animal Hospital related to your veterinary services, including:

• Appointment confirmations
• Appointment reminders
• Care follow-ups
• Customer support communications

Message frequency varies.
Message & data rates may apply.

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

Consent to receive SMS messages is not required to receive services.

4. No Sharing of Mobile Information

Mobile numbers and SMS opt-in consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Your information is only used to provide the services you requested.

5. Data Protection

We implement reasonable administrative and technical safeguards to protect your information. While no system can be guaranteed completely secure, we take appropriate measures to prevent unauthorized access, disclosure, or misuse.

We do not request sensitive personal identifiers (such as government ID numbers) through online forms.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Understand site usage
• Improve user experience
• Maintain website functionality

You may disable cookies through your browser settings, though some features may not function properly.

7. Third-Party Services

We may use trusted service providers (such as scheduling platforms, messaging providers, or hosting services) to operate our business. These providers only access information necessary to perform services on our behalf and are required to keep it confidential.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain medical records, comply with legal obligations, and resolve disputes.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Withdraw SMS consent
• Request deletion where legally permitted

To make a request, contact us using the information below.

10. Children’s Privacy

Our services are not directed toward individuals under 13 years old, and we do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact Us

Dixie Road Animal Hospital
10078 Dixie Road
Brampton, ON L6R 0B1
Phone: 905-632-2211
Email: michelle.l@vetburlingtonon.com